Mallow General Hospital received very positive ratings in Ireland’s first National Patient Experience Survey, the results of which were published this week. According to the survey, 99% of patients said they had a very good or good experience, compared with 84% nationally, and in general the hospital achieved high scores in many areas, particularly examinations, diagnosis and treatment. The majority of patients reported that they were treated with privacy, respect and dignity, and had confidence and trust in hospital staff, while the cleanliness of the facility was also noted. The only negative response came in the area of the discharge of patients, with some citing a lack of printed comm-unication about what they should do when they were discharged from hospital. Mallow’s score of 99% compares favourably with other hospitals in the county, with CUH getting an 83% positivity rating, Mercy University Hospital 89%, South Infirmary 94%, and Bantry Hospital 94%.
Minister for Health Simon Harris commented this week that the National Patient Experience Survey was the first real effort to hear the voices of patients.